Products Catalog
Placing Orders
- By phone or email, by contacting directly one of our sales representatives responsible for your county.
- By phone or email, by contacting one of our sales representatives whose phone numbers or email addresses can be found by clicking the “I CALL YOU” button on the homepage of www.hydrosystems.ro.
- By phone, fax, or email, using the general contact details on the “CONTACT” page of www.hydrosystems.ro.
- By completing the form on the “CONTACT” page of www.hydrosystems.ro.
- By placing your order online, logging in with your username and password by clicking the “CLIENT LOGIN” button on the homepage of www.hydrosystems.ro.
Prices and Billing Information
Hydrosystems billing information:
HYDROSYSTEMS SRL / VAT Number: RO 16096380 / Trade Registry No.: J2004000138204
BANK: IBAN RO30 BRMA 1290 0002 8478 RO01 opened at Exim Bank Deva
ADDRESS: Petroşani / Hunedoara County / Romania / Livezeni Street / No. 100 / postal code 332071
Product Delivery
Ordered products will be delivered through courier companies approved by our company: DPD. If you prefer only a specific courier company from the ones listed, please specify this at the time of placing your order, and we will take your request into account. If you want the goods to be delivered by a preferred courier company other than those mentioned above, we will consider your request, but you will bear the shipping costs.
Ordered products will be delivered to the requested address, except in cases where the package dimensions do not allow delivery by the courier companies beyond the courier company’s office in the destination locality. In such cases, you will need to pick up the goods from the courier company’s office within your area.
Shipping for orders over 1000 lei is covered by our company. For orders below the 1000 lei threshold, shipping costs will be borne by you, with the advantage that you will benefit from Hydrosystems’ preferential shipping rates. This rule does not apply to purchases made in our company’s online store at www.hydro-shop.ro.
Warranties and Returns
Products sold by Hydrosystems SRL come with a 2-year warranty from the date of purchase by the end user, according to the applicable legislation.
The warranty is proven by the purchase invoice or fiscal receipt, and for products sold with a warranty certificate, proof is made with the correctly completed warranty certificate accompanied by the fiscal receipt and/or invoice. Loss of the invoice and/or fiscal receipt results in the loss of warranty.
For products accompanied by a warranty certificate, the conditions for granting the warranty are specified within it. For products sold without a warranty certificate, the warranty will not be granted if the product was damaged due to transportation, impact, improper use, improper storage, weather conditions, fire, or particular cases where it is found that the defect does not originate from the manufacturing or packaging process.
Defective products must be sent to the Hydrosystems warehouse in Petroșani for repair.
Defective products sent for repair, return, or replacement must be accompanied by a report in which the beneficiary explains the defect.
The maximum time within which our company commits to inspect and carry out the repair of the defective product is 15 working days from the moment the product arrives at our warehouse. The product warranty is extended by the period during which the product was kept in the warehouse for repair, provided that the beneficiary proves this period based on the report issued by our company after the repair. If a product cannot be repaired, it will be replaced with a new one; however, the warranty period for the new product will be equal to the remaining warranty period of the replaced product.
If a product becomes defective within 48 hours of purchase, the beneficiary can request replacement with a new product, provided they prove the purchase time by invoice and/or fiscal receipt and notify the store from which the product was purchased in a timely manner.
Product returns are only accepted with the agreement of the sales representative responsible for your county and under conditions agreed upon by both parties. We reserve the right to refuse product returns in the following cases:
You did not inform the sales representative in your area of your intention to return the products.
Returned products have damaged packaging.
Returned products are dented, defective, or show signs of wear.
Returned products were damaged during transport. Ensuring the integrity of returned products during transport is exclusively the customer’s responsibility.
Returned products are not accompanied by a delivery note.
Returned products are not those listed in the delivery note or not agreed upon with the sales representative.
The quantity of returned products differs from that listed in the delivery note or agreed upon with the sales representative.
For defective products returned for repair or replacement, points 2, 3, 5, 6, and 7 above do not apply.
The return conditions described on this site do not apply to products purchased from our company’s online store at www.hydro-shop.ro.